DeWalt are known around the world for their innovative, powerful and durable tools designed for professional trades across all industries.
Each tool comes with a standard 1-year warranty valid from the date of purchase from an Authorised DeWalt dealer such Ray Grahams and this warranty will cover your product if it is defective due to faulty materials or workmanship.
However DeWalt offer an extended warranty that extends the standard 1-year warranty by 2 years, bringing your tools guarantee to 3 years when you register them on MyDeWalt.
Most tools are eligible for the extended warranty however there are some exclusions.
What tools are not eligible for the extended warranty?
- Fixing tools.
- Accessories deemed as consumable (Drill bits, saw blades etc…).
- Products supplied to hire companies.
- Products for series production applications.
- Batteries (excluding PowerStack batteries – these are eligible).
- Battery chargers.
- Rebuilt or reconditioned products.
- Generators, compressors, power impact tools and nailers.
- Manual hand tools.
What other eligibility requirements are there?
- You must purchase your product(s) from an Authorised DeWalt Dealer. (We’re an Authorised DeWalt Dealer).
- You must register the tool with MyDeWalt within 4 weeks of purchase.
- You must be the original purchaser.
- The product must not be an excluded product.
- You must not be purchasing the tool for resale or hire.
See the full list of excluded products and eligibility requirements:
dewalt.co.uk/support/warranty
service.dewalt.co.uk/uploads/UKDEWALTEuropeanPTGuaranteeTCV5Final.pdf
How do I register my tools for the DeWalt 3-year warranty?
Registering your product for the extended warranty is a very straight forward process. Simply head over to your MyDeWalt account (if you don’t have an account, you’ll have to easily create one) and add the product to your virtual tool box filling in the required information that can mostly be found on the tool itself.
What information is required for the DeWalt extended warranty registration?
- User’s contact details
- Tool catalogue number
- Serial number
- Date code
Register your tool at:
dewalt.co.uk/my-dewalt/register-tool.
Remember that each tool has its own serial number so if you purchase a DeWalt kit then each tool will need to be registered individually.
How do I make a DeWalt warranty claim?
To make a claim get in contact with your seller or directly with DeWalt who will provide you with the details of your closest Authorised DeWalt Repair Agent.
Alternatively, you can find your nearest Authorised Repair Agent at:
service.dewalt.co.uk/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators.
The Authorised Repair Agent will arrange to either uplift your tool or have you post it out to them where they will then assess your tool and update you on your repair.
It’s important to remember that this is a manufacturer’s guarantee that is subject to their discretion and their terms and conditions that can change at any time. Read DeWalt’s t’s & c’s here.
Have more questions you’d like answered? Don’t hesitate to contact us on 02891813494 or send an email to shop@raygrahams.com